ADMS Rules

Ensure a Smooth Journey by Understanding all Requirements for the Agent Booking Process

This policy is issued to guide travel service providers in the booking and ticketing process. It aims to help agents avoid errors, ensure compliance, and maintain inventory availability for future sales.

Scope


This policy applies to all travel service providers, including:



  • Travel agents
  • Online travel agents
  • Any individual or entity accessing Flyplus inventory

All agents must ensure that their employees, across all office locations, are aware of this policy and any future amendments.

Policy Overview


  • Booking Policy: Relates to Passenger Name Records (PNR), flight segments booked, and all supporting elements or information.
  • Ticketing Policy: Covers fare sales, ticket issuance, exchanges, voids, refunds, and other related processes.

Group Bookings: May be subject to additional policies and restrictions.

Compliance & Audit


Flyplus conducts audits on all transactions to ensure adherence to this policy. Transactions found to be non-compliant may result in:


  • Penalties
  • Agent Debit Memos (ADMs) or invoices

Repeated violations and/or failure to settle outstanding ADMs or fees may lead to suspension or loss of access to flyplus inventory, including booking and ticketing capabilities.

Incident Description Action ADM Value
Reservation Booking Designator (RBD) violation Validation on booked vs. ticketed data where there is a mismatch between ticketed and booked RBD. Debit will be raised to Booking/Ticketing agent 10 USD + Fare difference between ticketed VS. booked RBD.
Fare/sales violation Validation for the compliance of fare and sales conditions on all purchased tickets (e.g. advance purchase, agency applicability, add-on fares, blackout period, booking class, under collection of fare, booking flight condition, Other Airlines (OAL) carrier condition, routing, sale date validity, travel date validity/seasonality violation, stop over surcharge, upsell charge for class upgrade, over claim of commission, combination condition, min/max stay conditions, under collection of taxes and fees, weekend surcharge, child/infant discounts and all other special discounts, date of birth check, expiry of fare, Pricing Unit Concept (PUC), baggage allowance check, Carrier Identification Plate (CIP)/plating violation: abuse of CIP/plating conditions on NE/OAL plate where the fare rule/fare note does not allow you to do so, regardless if the ticket is auto or manually priced. Debit will be raised to Booking/Ticketing agent 10 USD + Fare/TAX/Surcharge Difference (With respect to the violation found)
Fare violation for tickets issued with open/request status Validation on purchased tickets with open status where confirmed reservation is required. Debit will be raised to Booking/Ticketing agent 10 USD + Fare difference to first higher RBD
Refund violation Validation on documents claimed for refund, duplicate refund. Debit will be raised to Booking/Ticketing agent 10 USD + Fare/TAX/Surcharge Difference (With respect to the violation found)
Reissue violation Validation on reissued documents. Debit will be raised to Booking/Ticketing agent 10 USD + Fare/TAX/Surcharge Difference (With respect to the violation found)
Flown tickets audit Validation on flown coupon vs. ticketed coupon (e.g., comparison between RBD on both coupons, flight number/flight date mismatch, ticketed vs. flown routing, collection). Debit will be raised to Booking/Ticketing agent 10 USD + Fare difference between ticketed VS. booked RBD.
Additional audit checks "- Dual utilization. -Miscellaneous Charges Order (MCO) -Prepaid Ticket Advice (PTA) over utilization -Utilization against void sales and unreported sales. -Identification of no show passengers and blocking inventory. -Future utilization for nonrefundable cases as well as conversion of fare collected against such cases into revenue. -Collection of no show charges for refund transactions where applicable. -MCOs issued for class upgrades, Excess Baggage Ticket (EBT)/MCO issued for excess baggage, Passenger Name Record (PNR) check for min/max stay condition in case of e-tickets. -Materialization rate for group sales Debit will be raised to Booking/Ticketing agent Complete value of the violated sector/Ticket