ADMS Rules
Ensure a Smooth Journey by Understanding all Requirements for Your Specific Route and Destination
Agency Debit Memos (ADMS) Rules and Conditions
| Incident | Description | Action | ADM Value |
|---|---|---|---|
| Reservation Booking Designator (RBD) violation | Validation on booked vs. ticketed data where there is a mismatch between ticketed and booked RBD. | Debit will be raised to Booking/Ticketing agent | 10 USD + Fare difference between ticketed VS. booked RBD. |
| Fare/sales violation | Validation for the compliance of fare and sales conditions on all purchased tickets (e.g. advance purchase, agency applicability, add-on fares, blackout period, booking class, under collection of fare, booking flight condition, Other Airlines (OAL) carrier condition, routing, sale date validity, travel date validity/seasonality violation, stop over surcharge, upsell charge for class upgrade, over claim of commission, combination condition, min/max stay conditions, under collection of taxes and fees, weekend surcharge, child/infant discounts and all other special discounts, date of birth check, expiry of fare, Pricing Unit Concept (PUC), baggage allowance check, Carrier Identification Plate (CIP)/plating violation: abuse of CIP/plating conditions on NE/OAL plate where the fare rule/fare note does not allow you to do so, regardless if the ticket is auto or manually priced. | Debit will be raised to Booking/Ticketing agent | 10 USD + Fare/TAX/Surcharge Difference (With respect to the violation found) |
| Fare violation for tickets issued with open/request status | Validation on purchased tickets with open status where confirmed reservation is required. | Debit will be raised to Booking/Ticketing agent | 10 USD + Fare difference to first higher RBD |
| Refund violation | Validation on documents claimed for refund, duplicate refund. | Debit will be raised to Booking/Ticketing agent | 10 USD + Fare/TAX/Surcharge Difference (With respect to the violation found) |
| Reissue violation | Validation on reissued documents. | Debit will be raised to Booking/Ticketing agent | 10 USD + Fare/TAX/Surcharge Difference (With respect to the violation found) |
| Flown tickets audit | Validation on flown coupon vs. ticketed coupon (e.g., comparison between RBD on both coupons, flight number/flight date mismatch, ticketed vs. flown routing, collection). | Debit will be raised to Booking/Ticketing agent | 10 USD + Fare difference between ticketed VS. booked RBD. |
| Additional audit checks | "- Dual utilization. -Miscellaneous Charges Order (MCO) -Prepaid Ticket Advice (PTA) over utilization -Utilization against void sales and unreported sales. -Identification of no show passengers and blocking inventory. -Future utilization for nonrefundable cases as well as conversion of fare collected against such cases into revenue. -Collection of no show charges for refund transactions where applicable. -MCOs issued for class upgrades, Excess Baggage Ticket (EBT)/MCO issued for excess baggage, Passenger Name Record (PNR) check for min/max stay condition in case of e-tickets. -Materialization rate for group sales | Debit will be raised to Booking/Ticketing agent | Complete value of the violated sector/Ticket |