general rules and conditions

Ensure a Smooth Journey by Understanding all Requirements for Your Specific Route and Destination

Nesma Airlines – Passenger Guidelines

Check-in Procedures


  • Passengers are strongly advised to arrive at the airport no less than 3 hours and 30 minutes prior to their scheduled departure.
  • This time allows for check-in, boarding pass issuance, and luggage drop-off.Passengers are strongly advised to present themselves at the airport no less than 3 hours and 30 minutes prior to their scheduled flight. This time frame accommodates the completion of boarding pass issuance and luggage check-in processes.


Check-in Facilities:


  • Cairo International Airport (CAI) – Terminal 1
  • Jeddah Airport (JED) - Northern Terminal
  • Riyadh Airport (RUH) - King Khaled Airport Terminal 2
  • Kuwait International Airport (KWI)


Travel Requirements


  • A valid passport and necessary travel documents must be presented.
  • Luggage should be securely packed, properly labeled, and comply with baggage rules.
  • Extra time is recommended for those with checked baggage or connecting flights.

Security Protocols

For the safety of all passengers, the following rules apply:



  • Prohibited items include: Samsung Galaxy Note7, compressed gases, explosives, flammable liquids, corrosives, sharp objects, and weapons.
  • E-cigarettes must be carried in carry-on baggage only, in line with FAA regulations.
  • Hoverboards and self-balancing devices are not permitted.
  • Passengers must fully cooperate with airport security screenings.

Boarding Etiquette

  • Listen carefully to boarding announcements and follow your assigned group number.
  • Keep boarding passes ready for scanning.
  • Store carry-on items in overhead bins or under the seat in front of you.
  • Take your assigned seat promptly and follow crew instructions.

In-flight Conduct

  • Switch off electronic devices during takeoff and landing.
  • Always follow instructions from the cabin crew.
  • Remain seated when the seatbelt sign is illuminated.
  • Be courteous and respectful to fellow passengers.

Arrival Protocols

  • Collect personal belongings promptly.
  • Follow airport signs to baggage claim.
  • Wait patiently for checked luggage at the carousel.
  • Proceed to customs and immigration when required.
  • Carry a spare change of clothes in hand luggage in case of baggage delays.

Flight Disruptions & Cancellations

Information & Rebooking


  • In case of flight cancellation, flyplus will notify passengers promptly and provide the reason.
  • Passengers will be rebooked on the next available flight at no extra charge.
  • Ensure your contact details are up-to-date for timely updates.


Meals & Accommodation During Delays


  • Up to 60 minutes: Ground staff provide updates on the delay.
  • 1h30m – 2h: Soft drinks and water provided (voucher for Europe flights).
  • 2h – 3h: Soft drinks and snacks.
  • 3h – 6h:
  • Breakfast: 2 sandwiches, 1 dessert, 1 beverage, 1 garnish.
  • Lunch/Dinner: Full hot meal.
  • More than 6h (Europe flights): Hotel accommodation, meals, and transfers provided, with staff assistance.


Compensation


  • Compensation may apply depending on regional regulations if the cancellation is airline-related.


Refunds & Denied Boarding


  • Full refunds available for passengers who choose not to be rebooked.
  • Refunds are processed within 7 days, provided the request is made within 48 hours of cancellation notice.


Name Changes


  • Individual name changes are not permitted.
  • Group name changes allowed up to 7 days before departure.


Refund Policy


  • Refunds follow the fare rules on the GDS and flyplus’ booking system.


Rebooking

  • Rebooking is permitted subject to fees and conditions based on the booking class.

Baggage Policy

  • Standard weight and dimension allowances apply.
  • Additional baggage may be purchased via the flyplus website.
  • Cardboard boxes are accepted as checked luggage if they meet specific dimension and wrapping requirements.